LEE MEMORIAL HEALTH SYSTEM: Project Secure

Essential, Hands-on, Educational, Skill Building Experience for...

Educational institutions
Financial institutions
Foodservice operations
Government and social service agencies
Healthcare providers
In-store and in-home repair services
Insurers
Lodging facilities
Police officers, firefighters and paramedics
Retailers
Transportation companies
Utility companies

…and all other organizations that interact with and serve our nation's rapidly expanding senior population.

Experience is Still the Best Teacher

It is one thing to imagine the changes in sensory and physical capabilities that frequently occur with advancing age. However, it is quite another matter to feel these conditions firsthand - as well as the frustrations that often accompany them.

Only firsthand experience can instill a genuine understanding about how seniors interact with the organizations and people serving them. For example:

Do furrowed eyebrows mean anger or distrust...or, more likely, simple squinting to read small print?
Does failure to respond to a question or comment exhibit rudeness...or, more likely, only a hearing impairment?
Does fumbling with a pen hint at nervousness and dishonesty...or, more likely, just a slight loss of dexterity?

Living in the Senior's World

By educating your current staff and new hires with The Secure Project- a thoroughly- researched, hands-on, sensitivity learning experience- you can demonstrate differences between common stereotypes and reality when interacting with the senior population.

Numerous benefits include an improved team wide capability to identify, prevent and/or rectify specific customer relations problems - thereby assuring you will attain your customer service goals.

Developed by Lee Memorial Health System, The Secure Project stimulates sight, touch, and sound in the world of a typical senior. It's highly memorable and time-efficient format produces a unique impact for groups from 1 to 25 persons.

Each Master Kit Comes With...

An easy-to-use Training Manual, helping on-site facilitators via lesson plans and handouts
A color Slide Presentation, illustrating the causes and effects of various visual challenges which seniors may experience
A DVD, explaining the concepts in the Training Manual and Slide Presentation. The DVD is versatile -it can be used to "train the trainer," or as the trainer per se
An Audiotape, simulating mild, moderate and severe hearing loss
5 Simulation Kits, demonstrating selected age-related sensory and dexterity losses

Each Simulation Kit Includes Reusable Learning Tools...

To recreate vision problems that are typical during advancing age - 5 different simulation eyeglasses, a newspaper section, a laminated number card and a pill bottle with "pills"
To replicate the loss of manual dexterity that the elderly often endure - arthritis simulation gloves and a sewing kit

A Wise Investment

Mature consumers constitute one of the most likely of all market segments to make word-of-mouth endorsements about organizations that deliver superior customer service.

The Secure Project will pay for itself many times over by helping you build consumer satisfaction, good will and loyalty in the mature market.

Keep your staff on the forefront of good customer relations...use the convenient form below to order.

Price Per Master Kit:

Not-for-profit Organizations : $450.00 + $25 shipping/handling
For-profit Organizations: $475.00 + $25 shipping/handling

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Number of GEMS kits: ($40.00 each)

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